The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Your website is incredibly easy to use
I wanted to provide feedback on my overall experience with your services. Your website is incredibly easy to use, your delivery drivers are friendly, courteous and most importantly on time. This is the second time we have used appliances online and we are so happy with the service. We will definitely be back. Thank-you. Sarah, Vermont South, VIC
I compared prices and ordered
Dear Sir/madam, I just wanted to thank you for the great service that I have received from your company. I am stoked. My washing machine died last Friday morning. With 2 young children this was a catastrophe. I was recommended your company by a friend. I compared prices and ordered my machine in 1 hour. I did not have time to hit the road. I had to call your company with a question and they were very friendly and helpful. Then to my absolute shock I received a phone call at 7.30 on Monday morning (this morning) to tell me my washing machine would be delivered and installed by 9am. AND IT WAS!!! Honestly I was skeptical but I was pleasantly surprised. I will definately order my next appliance from you guys. Thank you and regards. Leisa, Woolooware, NSW
Outstanding performance by all involved in your team
I would just like to let you know as well as all of your customers that your service and product was outstanding. If you remember back, we had a delivery hic up but upon notifying your company of the problem, your follow up and back up and the effort you went to was magnificent as you knew we had 10 family members coming up for the weekend, but you got the fridge here in time. Outstanding performance by all involved in your team. Scott and Sally, Thorton, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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