The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Greatest shopping experience ever
I wish to advise you the washing machine arrived today, just now, I wish to thank you for the greatest shopping experience ever. We will be buying from you in the future, our local stores (**** and ****) are out of the ball game when it comes to doing deals.
It only took 2 days for the delivery down this way.
Jenny and Colin, Moruya Heads, NSW
Thank you for your wonderful customer service
To Whom it May Concern,
I am writing this short email to thank you for your wonderful customer service that I experienced after purchasing your product online. Not only were you the cheapest with the product I selected, your delivery time was punctual and your delivery men were outstanding in firstly ringing and then delivering the product on time and in a very courteous and polite manner.
People are very quick to criticise poor customer service but slow to acknowledge good service, maybe if the big stores adopted your standard they wouldn't have to worry about online businesses, please pass on our thanks to all concerned and we look forward to shopping with you again in the near future. Mark, Holland Park West, QLD
Speedy and courteous delivery
This is the first time I have used Appliances Online and I
will be recommending them to everyone! Spoke to a friendly
operator about a washing machine at 10am, by 12 he had
called back to advised it would be delivered this afternoon,
it arrived and was installed by 1.30pm! The old washing
machine was taken away and I could'nt be more pleased with
both the excellent service from David and the speedy and
courteous delivery. Linda, St. Clair, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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