The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Unwavering support and attention to detail
Can I take this opportunity to thank you once again, for your unwavering support and attention to detail in resolving the situation of the damaged goods and their subsequent replacement. Every aspect of the logistics has followed the plan of your making, without compromise. This cannot be said of many organisations or their personnel.
David, Warragul, VIC
Hassle-free
I just wanted to applaud Appliances Online for your high standard of customer service! The whole process of ordering my new toaster online and the delivery of same was hassle-free and the delivery boys were excellent in ringing me and letting me know when my goods would arrive.
Unfortunately many companies do not take your approach and leave customers in the dark – they certainly wouldn’t get my business once burnt but I will certainly be recommending your website to friends and family. Thank you again. Lynette, Fortitude Valley, QLD
Mum was thoroughly impressed
Thanks for the quick delivery of my washing machine, removal of my old and installation of the new, runs like a dream, the guys were friendly and courteous, mum was thoroughly impressed with the service :) Snezana, Australia
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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