The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I am so impressed with the fantastic service
I would just like to thank and congratulate you all on such a great company/site and such excellent customer service.
My boss required a Fisher & Paykal Rangehood to replace and existing unit in a property he has rented out. I contacted our normal "big name department store" and was told a price that was approx $55 more
expensive that what your price was. I was then told by this supplier that due to no stock at Fisher & Paykel it would be 5-6 weeks for delivery.
I then rang Fisher & Paykel directly who advised stock should be in by the end of next week.
In the mean time, whilst on hold to various departments, I came across your website. Personally I prefer to shop online, however my boss
tends to be a bit cautious. I rang your customer service team and spoke with a very friendly and
helpful staff member by the name of Andrew. He confirmed stock was there. That was on the Friday and on Monday morning it arrived and he had this installed by Tuesday for his tenant.
I am so impr Rachel, Coburg, VIC
The service was amazing
The service was amazing, we ordered our new fridge at 3pm on one day and by 11am the next day we had a new fridge and it cost less than what we could have bought it in the shops, and was delivered to our front door, and they took away the old one. Can not beat that for service. Keristi, Collaroy, NSW
I've just discovered your site and it is great
I've just discovered your site and it is great. We will be needing a new fridge, dryer and convection microwave in coming weeks and I will definitely be ordering from you. I spoke to Campbell and he was very helpful. Jo,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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