The product has received mixed reviews. Some customers praise its ability to make delicious, crispy toasted sandwiches and appreciate features like the "a little more" function and the ability to make multiple toasties at once. However, many customers have reported significant issues, including the closing mechanism breaking, the toasties sticking to the machine, and the edges not sealing properly. Several reviewers described the product as problematic, with some stating they had to return it due to these problems. Overall, the reviews suggest the product is a hit-or-miss, with some customers satisfied but many others experiencing major issues.