The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Such outstanding service
I would just like to thank appliances online for such outstanding service. I ordered my juicer yesterday and drank my first juice less than 24 hrs later. I recieved a call from the delivery person warning me of the arrival time, and the delivery person was professional and courteous. I am very impressed and am thankful to find a service delivery business that deliver what they promise. I'll be recommending you to my friends and using you again. With Sincere thanks, Jane, Blackburn, VIC
Price was good, free delivery, simple to buy
Hi there, I just bought a juicer from Appliances Online and I wanted to let you know how impressed I was. The price was good, free delivery, simple to buy, and then it was delivered today only a couple of days later. I was particularly impressed how they called to give me a delivery time this morning and then again just before they turned up - and the delivery driver was very friendly and pleasant. I will definitely be using you again, thank you! Shelley, Woolloongabba, QLD
The entire process was painless
To Appliances Online.
I would like to thank you for the excellent service you recently provided with my recent purchase of a refrigerator. If only all places provided the level of customer service you provide, things would be much easier for we consumers.
I am pleased to say that the process outlined on your website occurred as claimed - the product was delivered the next business day after it was ordered, I was called before 10am on the day of delivery with an estimated delivery time window, and it was delivered within that window. There was a small glitch with the online ordering process in that I didn't receive a confirmation page after submitting payment, but a call to the Support phone number confirmed the order had been placed and the payment had been received.
The only thing that didn't happen as specified on the website was a phone call an hour before the delivery. When I asked the delivery personnel about this they explained it was they are so busy that it is difficult to g Drew, Cloverdale, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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