The best 'at-home' model of ice cream maker you can buy - when it works
This is probably the absolute best home ice cream maker that's "really" an ice cream maker. I do not consider the creami to be an ice cream maker, as the system of grinding frozen solid pucks is not the same as slow churning a product. The tension sensors on this machine mean it's solves the biggest at home issue of making icecream - knowing when to stop. You get one of those frozen bowl machines and stop at the incorrect time, you've wasted 2 days of work and have this icy ice cream. This machine makes it godly easy to just select a certain texture in between gelato, sorbet, ice cream, and crank it out. For best results I have always found the first setting of 'ice cream hardness' to be best, as ice cream will tend to continue hardening once left along in the freezer. Furthermore, the fact that you can pre-chill the bowl in the machine itself means no giant bowl taking up freezer space for a day in your home freezer. It takes about 30 minutes to pre-chill and then boom, you are ready to roll. No holding an ice bag next to the bowl, no mistake of not 24-hour full prechilling a bowl, etc.
THAT BEING SAID...this machine has a serious flaw that I believe is a byproduct of cost-cutting manufacturing. The rotary encoder piece on the PCB (the electronics for the LCD screen) is the cheapest thing I have ever seen. You will see complaints about the selection knob not working, menu stuck on manual mode, screen not moving. More likley than not it is the fault of the rotary encoder piece being broken, loose, etc. Given Breville isn't in the habit of doing customer repairs, you will be forced to crack open the top shell, disconnect wires, fiddle with the encoder, maybe use some electronic CRC cleaner, etc. I myself have had to just...leave the selection knob top off so I can use a pair of tweezers to push the rotary encoder down further so it registers. The worst part is this is really a common occurence, not an outlier review. I urge you to go online and see some reddit posts, this thing keeps popping up. And we have a tariff price increase? I'd hope they have fixed the electronics issue first. Oh also the accessory pieces seem to always be out of stock so good luck getting a second ice cream bowl.
At the end of the day, this machine still fills in a really nice niche. It's a workhorse, it does all of the ice creams in a legitimate manner. Are you starting a small home ice cream business? This is top of the class. The auto-programs mean you aren't trying to experiment and waste batches, everything comes out top notch with controlled variables. I'd still definitely recommend this machine for sure.