The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Customer service is second to none
I had a phone call at 9am this morning from Les one of your delivery drivers, to say he would be delivering my Electrolux fridge/freezer between 2-4pm, and he arrives just after 1.30pm. I didnt think we'd get the fridge thru the door but he assured me it would and removed the packaging before entering my house. He plugged it in with instructions and then removed my fridge (absolutely unheard of from a retail store) What a fabulous fridge, it is whisper quiet, (my neighbour recently bought a Whirlpool and complained how noisy it was) lots of room and makes a difference from my old 30yr plus year old, that had given up the ghost. I will certanly be buying more goodies from Appliancesonline, their customer service is second to none. Thank you Lynne, Watsonia, VIC
Could not ask for more
Clear, comprehensive and easy to use. We customers could not ask for more. Appliances Online Customer, Australia
The price and delay were less than the local stores
I shopped online since I was after a left-hinged fridge, and the local stores had nothing to offer and had fees and long delays to order one in. Ordered from Appliances Online, and although the fridge I originally ordered was out of stock, the price and delay were less than the local stores. A few days later I notice a better left-hinge fridge is on sale and in stock on Appliances Online, and they were happy to switch my order to the better model for no extra cost - The fridge was delivered within a couple of days. Great stuff. Greg, Noranda, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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