The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I will be buying from you again next time
Thank you for the great customer service! I will be buying from you again next time I need an appliance & will be recommending you to others too! Courtney,
Old fashioned service
I would like to compliment your company once again on its service.I sent
the email below and the next morning one of your gentlemen from Sydney
telephoned to arrange for another dryer to be delivered today and the original
machine to be sent back to the manufacturers as it was possibly faulty. True to form, the driver phoned early this morning and arrived on time
at 10am. As the driver wanted the box to cart the original machine, he quickly
unpacked the dryer and put original one in the box. My husband has had a stroke
and is not able to do these things, so I was extremely grateful that it was done
without being asked. Old fashioned service again. The drivers were very
pleasant young Indian men who were certainly good ambassadors for Appliance on
Line. It makes such a change nowadays to get a job done properly and for
people to turn up within a time frame.Many thanks and I will be
recommending your company to my friends and Val, Beaumaris, VIC
I could not have asked for anything more
I recently purchased a washing machine from your company and wish to sincerely compliment you and your whole team on the ease and satisfaction of that process.
I had just experienced the opposite - had purchased a washing machine which finally arrived 9 days later and then didn't work as it had been damaged during delivery! I found myself back at square one sourcing another new machine. Through the Internet I decided which machine I wanted and your company (totally unknown to me) provided: -
* The best price
* Many choices of payment
* Free Delivery and set up
* Took the old machine away
* Ordered late afternoon and delivered by 9:20 the next morning
I could not have asked for anything more. I appreciate that where I live had something to do with how early I received the machine, but nonetheless the whole experience was a very pleasant surprise. This is how businesses operate but not too many do.
Rebecca,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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