The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Highly recommend the company
Great experience. Highly recommend the company.
We ordered a fridge with the requirement to remove the old and replace with the new. Using the website and also customer service was easy with very helpful staff. The fridge was delivered on time with great care taken to actually instal the new unit. Overall very satisfied with no issues encountered. Mark, Lane Cove, NSW
Keep up the good work
Hi Folks, I just wanted to thank yourselves and especially the
delivery guys for your excellent service. I was phoned to confirm the delivery time and again just
prior to delivery. The driver and assistant were helpful and very polite. (rare
these days) Keep up the good work. We are considering ordering a full suite of new appliances
through you if this level of service keeps up. Lloyd, Eight Mile Plains, QLD
With service like this I will be buying from you again
I would like to bring to your attention the efficient and quick service delivered by two of your workers - Jim and Nathan.
Last night I had a LG refrigerator delivered and the item had a paint chip right in the middle of the door. So the fridge was not plugged in or used. I was given the choice of a discount or a replacement fridge. As we have guests arriving from the US tomorrow morning, I could not wait till Fri for a replacement fridge so I accepted a discount on the purchase price. Nor did I want our old fridge sitting in the middle of the dining room til Friday. I was assured that the old fridge would be removed tonight.
Well this morning Jim and Nathan arrived, took the old fridge levelled off the new fridge and were most personable and pleasant in their manner, as well as being efficient in their job.
I would like to thank you for arranging the prompt pickup of the old fridge and compliment Jim and Nathan too.
Two years ago we bought a washing machine from you and now a fridge. With service like this I will be buying from you again and will be telling all our friends about the great prices and service your company offers.
Thank you very much. Tony,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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