The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
premium service!
I received my Samsung washing machine today and just wanted to congratulate you on the premium service and complete process from start to finish. Everything happened as you quoted it would on the website and yesterday when I called with a query re delivery time you did your best to accommodate my request in a friendly manner. I will certainly be back for my next purchase of a fridge hopefully soon and I will be highly recommending Appliances On-line for exceptional service and VALUE also. Thankyou Phillipa, PEREGIAN SPRINGS, QLD
Keep up the good work and great service
I usually don't write reviews but I am so impressed with the service of Appliances Online I had to write and say how impressed I am. Our dryer blew up on Monday night and a friend suggested ordering online from Appliances Online as I already new the model I wanted. Contacted the customer service number at 8.00pm to confirm something before I ordered and they answered the phone, WOW. I ordered Monday night and received a phone call at 6.45am on the Wednesday stating the dryer would be delivered between 7.30 and 8.30. I was sceptical as I have never had any good experiences with delivery drivers. To my surprise the delivery driver turned up at 7.45am. Delivered the new dryer and took the old one away. Fantastic service. Thanks Appliances Online. Keep up the good work and great service. Liz, Canberra, ACT
Actually quite extraordinary
A big thank you. Exceptional service. Everything happened exactly as promised. Actually quite extraordinary. Highly recommend this company to anyone.
Rebecca, East Tamworth, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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