The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Courteous, pleasant and helpful
I just wanted to thank you for the fantastic product and service I received from your team. The two delivery men were a joy to work with. They phoned at 7.45am to let me know they would be there between 8am and 10am. They arrived on time, were courteous, pleasant and helpful. I have dealt with delivery people in the past who you just want to leave your place! But these guys were really helpful and made the whole thing easy and breezy. I haven't tried out the washing machine yet, but I'm sure it's going to be a great purchasing decision. Katherine, Stanmore, NSW
Want to thank your team for their professional approach and old fashion service.
Want to thank your team for their professional approach and old fashion service. My oven was delivered as promised and without any hassle or problem. We will certainly use your company again. The best service we have encounted in many years. There is always some excuse or problem in delivery or the cost, all was great and thankyou for the lovely person on the end of the phone. Another surprise nothing was any trouble and the whole process was a delight. Susanne and Rik,
The price and delay were less than the local stores
I shopped online since I was after a left-hinged fridge, and the local stores had nothing to offer and had fees and long delays to order one in. Ordered from Appliances Online, and although the fridge I originally ordered was out of stock, the price and delay were less than the local stores. A few days later I notice a better left-hinge fridge is on sale and in stock on Appliances Online, and they were happy to switch my order to the better model for no extra cost - The fridge was delivered within a couple of days. Great stuff. Greg, Noranda, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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