The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Appliances Online get 10 out of 10
If a company is judged by the way it deals with problems, then Appliances Online get 10 out of 10. I had a problem with a damaged door from delivery and it was handled promptly, efficiently and professionally. I will absolutely be shopping with you again. Very, very impressed. Was also happy with the ability to make a late night phone call, get stock levels checked, and organise delivery in under 48 hours. Well done! Kirsten, Gwelup, WA
WOW I AM IMPRESSED.
I am replying to this email to express my extreme pleasure and delight with
the service provided by Appliances On Line - from the time order to
delivery was a period of only 21 hours - machine delivered, installed and
rubbish and old machine all taken away - WOW I AM IMPRESSED.
I am impressed with the efficiency and ease of this transaction and the
pleasant nature of the Delivery Team. My whole experience with your
company has been easy and stress and problem free.
Thank you - I shall ring your praises loud and clear to friends and family -
it is wonderful in a time where customer service seems to be unheard of - to
find and deal with such efficiency. You promised and you delivered - Well
done.
Thank you APPLIANCES ON LINE.
Linda J. Vaughan. , FLINDERS PARK SA
Took away the old fridge were very polite and helpful
Hi I just wanted to send you a quick email to say how impressed my mother, Barbara Gray, was with the service she received when her new fridge was delivered this morning. She said the men who delivered it and also took away the old fridge were very polite and helpful. This is the second appliance I have purchased through your company in the past couple of years and I have been very impressed with the service and the competitive prices of your products. Many times I have recommended your website to friends. Thanks again. Ian,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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