The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Easiest purchase I have ever made - the online live help tool is excellent
Hi, I purchased a fridge off you last week (order 6280) and it was delivered this morning. I'd just like to thank you for the easiest purchase I have ever made - the online live help tool is excellent, all of my questions were answered immediately, the delivery took place when arranged and the delivery men were extremely helpful. Thank you so much - I will now only purchase any future appliances through you guys. Thank you! Skye,
Excellent pricing and customer service
I just wanted to voice my appreciation for the excellent pricing and customer service we experienced when purchasing our Smeg 618 litre fridge/freezer. Delivery was timely and the gentlemen most helpful when installing the fridge without damage to the timber floor or the appliance. We will most definitely recommend you to our friends and workmates. Mark, St.Clair, NSW
This is customer service about the relationship
I call Appliances Online Australia, from where I bought the ill-fated Myrtle (name for Microwave). It't not their problem, but they see the chance to convert a customer into a fan. Or maybe they're skilled enough to recognize the signs of impending caffeine-delay hysteria. Either way, they're wise enough to tell me they'll find a solution. Robert calls back promptly to say it's not their policy, but they'll replace Myrtle tomorrow. I nearly ask him to run away with me. This is customer service about the relationship rather than the policy. It's the attitude I have in my own business and I'm surprised companies can survive today without it. The cost of sending me a replacement will be tiny compared to the value of my future purchases and the marketing value of my telling friends on Facebook. Michelle, NSW, Australia
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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