The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Greatest customer service we have ever encountered in Australia
Appliance Online has so far the greatest customer service we have ever encountered in Australia. It's human, genuine and straight to the point in serving customers. Please keep on this as part of your business's greatness. We will be happy to deal with you guys again surely. Ilin,
This experience was, "Wow!"
From start to finish this experience was, "Wow!". My washing machine died and I thought, "Oh NOOOO! This is going to be a nightmare!" Earlier in the year I bought a fridge from 2nds World online and it was absolutely painful. I live on the 3rd floor and delivery in Woonona is always "Out of Region", I don't have a trailer to remove the old machine,I am a woman on my own - so no men to help carry it up the stairs....I thought this is going to be another bad experience. With Appliances Online nothing was a drama...delivered the day after I ordered it and up my stairs, connected it up, took the old away, came on time, delivery guys were kind and accomodating...the ordering was simple - found product and service reviews very helpful. Price seems fair and reasonable and I didn't have to leave home to find a machine. I am absolutely WOW'ed by this company and will CERTAINLY order from them again and HIGHLY recommend them to anyone. Have already done so!! And the machine....so far....is doing Pam, Woonona, NSW
Compliment you on the exceptional service
I ordered and received a dryer last week. I would like to compliment you on the exceptional service in executing the delivery on time and at a very competitive price. Many thanks - keep it up! Ari,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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