The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Fast, efficient, friendly
My experience with Appliances Online has been the best, from
the beginning when I placed my order by phone where I was
treated efficiently and professionally, nothing was any
trouble. My landlord let the delivery men in and he advised
that these guys were fast, efficient, friendly and nothing
was any trouble to them, they delivered my washing machine,
set it up and took away the old one with no hassles, I came
home that night and there was my lovely new machine waiting
to be used. Absolutely fabulous service would recommend it
to anyone. ... Less
Rosalind, Bilgola Plateau, NSW
Very impressed with the professional & prompt service
I have been very impressed with the professional & prompt service from Appliances Online. The website is easy to navigate, informative, product variety & availability is very good and the prices are unbeatable! I have now bought a w/machine & a few weeks later a vaccuum cleaner. When I called the customer service line about each product & new year delivery times, they were very helpful and professional.The admin emails & delivery confirmation calls were prompt professional and clear. The delivery men were fantastic - took great care, communicated with each other all the way up the staircase and were very thorough in their intructions while being fast & efficient. ...and took away both old products for free! So far both products are going very well, so I cant comment on aftersales service, and hope i never need to! I can totally recommend Appliances Online and have been telling all my friends to consider using them. Cindy, Maroubra, NSW
Informed each step of the way
Hi Guys,Just had my delivery arrive today and would just
like to say Im very happy with the service from Appliances
online.Everything was easy to order on the web, I was informed each step of
the way via email and buy the delivery drivers.They were friendly, helpful
and arrived in the stated time slot. Well done guys, i'll be recommending
you to all my friendsExcellent serviceCheers Mark, Greenslopes, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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