The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I have been telling friends
Hi Glory, Thank you to you and everyone else there who has helped answer so many questions that I have sent in. I will be buying heater and air purifier this evening and very happy with my choice and all your assistance. I have been telling friends about how great your site is, how helpful, useful, easy to use, as well as customer support -- plus I like how you describe the delivery process as it is really what customers want to hear i.e. you don't have to wait all day for a delivery, but you are contacted in advance, so you can make plans for the day. Thanks again. Michael, Australia
Can't believe you can be that good!
Hi AppliancesOnLine
Congratulations on fantastic service.
I ordered the item below at 2.30pm on Wednesday, at 8.00am Thursday it was on my doorstep. Can't believe you can be that good!
The reason we bought the oven was that ours broke down and a new electronic timer from Smegg was quoted at $450.00. As it was about 12 years old my wife thought it was time to update.
So she searched the Internet to find out what was available and came upon your excellent web site. Decided on the model she wanted, told me that she could get a better price at 'The Good Guys' as she has been a constant shopper there. Not only could they not match your price but they couldn't even get close to it! And also wanted a $40.00 delivery fee.
Don't know how you do it, but I do know we will be repeat customers of yours in the future.
Congratulations again. Michael and Wendy,
Thank you for the seamless transaction
Thank you for the seamless transaction. I bought a fridge for my elderly mother on Sunday and it was delivered as promised on Tuesday. The fridge was installed and the old one removed. What a wonderful service for people who are unable to go out and buy a new appliance. I will be back and will recommend to everyone who will listen. Also your staff each time I rang were so helpful and friendly. What a wonderful service. Thank you. Jenny,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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