Legendary Service, with you at the centre
We love that you care about how you’re treated. Because for us, treating you with the respect that you deserve is a must. So whether you’re shopping with us for the first time or the fiftieth, you can always rely on us for the right products and advice for any new purchase.
We know that your time and money are valuable, and that you only want to spend both somewhere deserving – and that’s exactly why we’ll always give you so much extra with your new appliance.
85% of our customers rate us 9 or 10 out of 10
Feedback is everything to us. We want to know what you think and what your experience was like. We’re happy to share that 85% of our customers rate us 9 or 10 out of 10, and that our NPS score, which is an industry measurement tool that measures how likely you are to recommend us, is in the 80s while the industry average is 12.
Meaning, 85% of our customers actively recommend us to friends, family or co-workers.
Free Delivery
Free, Next Day Delivery*
Yep, free delivery for even the biggest, bulkiest items. Upstairs or downstairs, nothing scares our delivery guys. Our team can reach more than 95% of all Australians and we deliver next day in most major metro areas. You’ll choose the day that suits you best at checkout, and we’ll let you know what time we’ll be there on the day – which means no sitting around waiting for us.
Free Connection
For Washers, Fridges, Freezers, & Microwaves*
When you purchase a new washing machine, fridge, freezer or microwave from us, we’ll connect it absolutely free of charge for you. We’ll also take away your old appliance if you don’t want it anymore, and we’ll make sure there’s no left over mess after installing your new appliance.
If your new appliance needs a more complex installation (dishwashers, ovens, rangehoods, stoves, air conditioners, Insinkerators, BBQs and TVs), we offer a professional paid installation service that’s carried out by our very own Winning Services team which also includes the disconnection and removal of your old appliance. You can see all your options on the product and checkout page or you can call us on 1300 020 020 to find out more.
Free Removal & Recycling of Old Products*
For Any Disconnected Appliance*
Don’t break your back moving that old fridge or oven, our strong delivery team will remove and recycle your old appliances free of charge. We offer this service for any old appliance – we just ask that it’s disconnected, pulled out of the cavity, empty and ready to go when our team arrives with your new appliance. And if it isn’t disconnected on delivery day, no sweat, we can come back to pick it up when it is. Our team will also remove and recycle all packaging from your new appliance.
For more details, click here.
Price Match Guarantee
We have created our Price Match Guarantee, to give you peace of mind that you'll always get the most competitive price without compromising on our award-winning Legendary Service.
Simply note the advertised price and the retailer where you have found it. Then contact our friendly customer service team who will confirm the price match over the phone or on live chat. We are available 24/7 on the following number: 1300 000 500
For more details, click here.
24/7 Aussie Customer Support
Always Open, Day & Night
Our commitment to giving you legendary service means that we’re available to speak 24/7. We’re always open to take your call, email or chat. Whether you need advice on your next appliance or you if you want to track an order, call us anytime on 1300 000 500.
We won’t disappear on you after you’ve bought something either – we’re here for the whole journey. In the unlikely chance something goes wrong with an appliance you’ve bought, you can contact us directly and we can do all the legwork organising a service or repair for you.
Flexible Payment Options
Payment Options That Suit You
We love giving you options, and that’s why you can pay in a wide variety of methods at Appliances Online. Whether you want to pay via PayPal, Credit Card, Zip Money, or AfterPay, we have a wide array of options for your convenience.
We accept Visa, MasterCard, and American Express, with no surcharge.
*All services are subject to our Trading Terms, available here.