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Legendary service
The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).We had our new fridge installed on Tue so thanks for helping to track down the new model. It's a hit in the house, and the ice and water dispenser seems to making the kids who don't drink enough water through the day, reverse that trend. I also wanted to congratulate you on your two delivery/install staff, Steve and Matt? (sorry Matt?). These guys worked really well as a team and looked out for each other during the transfer and install. Steve in particular mentioned at least twice what a great company it was to work for and how well the staff were treated, and also explained a little about the company history. They are a genuine credit to your business and for an 'on-line' business really the only faces the customer will see, so again, these guys should be considered true assets. These guys seem to be the humble type, so I'm sure they will be embarrassed about my praise,, but please ensure their manager sees this. We need a dryer right now,, so I lookCongratulate you on your two delivery/install staff I call Appliances Online Australia, from where I bought the ill-fated Myrtle (name for Microwave). It't not their problem, but they see the chance to convert a customer into a fan. Or maybe they're skilled enough to recognize the signs of impending caffeine-delay hysteria. Either way, they're wise enough to tell me they'll find a solution. Robert calls back promptly to say it's not their policy, but they'll replace Myrtle tomorrow. I nearly ask him to run away with me. This is customer service about the relationship rather than the policy. It's the attitude I have in my own business and I'm surprised companies can survive today without it. The cost of sending me a replacement will be tiny compared to the value of my future purchases and the marketing value of my telling friends on Facebook.This is customer service about the relationship Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.Questions & answers
No-one has asked a question about this product yet. Want to be the first?We're here to help 24/7 - for an immediate answer to your question, chat with one of our Live Chat agents below or call us on 1300 000 500 .
