The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Impressed with the speed of delivery
Order number 1***9 in Adelaide, Norwood just got the fridge delivered - thank you very much. Pleasure shopping online and am impressed with the speed of delivery. Also saved about a $100 in comparison with buying it in a shop/s here. An immediate answer either via e-mail or phone is greatly appreciated. Cliché it might be, but one really feels a valued customer when dealing with appliancesonline. They will do all possible to help. Good old customer service, a friendly smiling face in your e-mail's in-box or at the end of a phone line. I didn't get to use live chat feature, where your questions get answered straight away but what a brilliant idea! I recommended your online shop to a few friends already. Sonja,
The drivers were very polite and friendly
I'm was very impressed with the communication and efficiency when I recieved my new washing machine today. Aswell as the price being the cheapest i could find, they took away my old machine with no fuss, installed my new one all done within around 10 mins. The drivers were very polite and friendly. Katherine, Werrington County, NSW
Impressed with your efficiency
I just wanted to thank your company and your couriers in Perth for your great service. I was especially impressed with your efficiency - I got my new washing machine delivered and installed within a day of ordering. The courier was also very professional and helpful. Stephen, Como, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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