Canstar Blue names Appliances Online Top Electronics Retailer

Receives 5-star reviews for every category!

Appliances Online has achieved top rankings in Canstar Blue's annual electronics retailer ratings, earning five stars across all assessment criteria, from value to customer service, and securing the Overall Satisfaction award. Even more impressively, this is the third consecutive year that Appliances Online has taken out the title.

Appliances Online has been named Top Electronics Retailer in Australia in 2022, 2023 and 2024

The people have spoken

Chosen by Aussie consumers

The award is based solely on the views of Australian consumers, rather than those of a judging panel, so it reflects the experiences of everyday Aussies who have recently bought electronic appliances, either online or in-store. For the 2024 survey, Canstar Blue surveyed 3,711 Australians for feedback on electronics retailers they had bought from in the past year.

The win is particularly significant as Appliances Online outperformed not only dedicated online retailers Kogan and Amazon, but also traditional bricks and mortar stores like Harvey Norman, The Good Guys, JB Hi-Fi and Bing Lee.

Brand satisfaction

The survey required respondents to rate their satisfaction with the electronics retailer brands they had shopped with from zero (extremely dissatisfied) to 10 (extremely satisfied).

Brand satisfaction was rated according to the following:

Overall satisfaction: measures consumer satisfaction with the electronics retailer brand as an individual score NOT a combined total of all criteria.
Value for money: quality and longevity of product for price paid.
Customer service: staff are available, helpful, and resolve problems effectively.
Store/website layout and presentation: products are well-presented, easy to find/site is easy to navigate.
Checkout experience: checkout process is fast and/or efficient, multiple payment options available, flexible collection or delivery options.
Product range: variety of product categories, range of product options.

Appliances Online customers rate the retailer extremely highly

A lot to love

So, what is it about Appliances Online that prompted respondents to heap these accolades upon it?

For starters, there’s no getting around the huge attraction of the Free Next Day Delivery* that’s available on weekdays to 95 per cent of the population (for in-stock items). If your old fridge or washing machine breaks down, you need to replace it fast, ideally without the hassle of trekking to multiple stores, and Appliances Online solves both those problems.

The Price Match Guarantee** and 24/7 Sydney-based customer call centre provide peace of mind, while the option of having an old appliance removed for responsible recycling at no cost also makes life easier.

Customer service above all else

Commenting on the win, Appliances Online’s General Manager James Bartlett said; “We are really pleased to have been named the Top Electronics Retailer by Australians in the 2024 Canstar survey, and we couldn’t be prouder of our team for making it happen - again.

Anyone who has shopped or worked with Appliances Online over the past two decades will know that we prize customer service above all else. Being conscious of the lengths we go to to over-deliver on our customer service promise, I know how deserving Appliances Online is of this award, but it’s gratifying to see that our efforts do not go unnoticed and that the Australian public feels the same way.”

Discover what millions of satisfied customers love about Appliances Online.

Oli Kitchingman

Oli is Appliances Online's editor and blogger, with almost two decades of lifestyle-related writing and editing to his name. With a mission to help you buy better and live smarter, his brand loyalty will forever belong to the appliance manufacturer that develops a self-emptying dishwasher.