Appliances Online wins BIG (again!) in Customer Satisfaction Awards 2025

AU Online Store Category - 4 WINS

• Most Loved AU Online Store - WINNER

• Most Trusted AU Online Store - WINNER

• Legendary Service AU Online Store - WINNER

• Top Value AU Online Store - WINNER

• Most Recommended AU Online Store - Finalist

Electronics Retailer Category - 3 WINS

• Most Loved Electronics Retailer - WINNER

• Legendary Service Electronics Retailer - WINNER

• Top Value Electronics Retailer - WINNER

• Most Recommended Electronics Retailer - Finalist

Whitegoods Retailer Category - 2 WINS

• Most Loved Whitegoods Retailer - WINNER

• Legendary Service Whitegoods Retailer - WINNER

• Most Recommended Whitegoods Retailer - Finalist

These aren’t just industry accolades - they’re the voice of real Australian consumers. Finder’s methodology is rigorous and transparent. They survey over 60,000 Australians annually, but here’s the crucial part: people only vote in categories where they’ve actually made purchases and used the products. That means every vote for Appliances Online comes from someone who’s experienced our service firsthand.

What makes these awards even more meaningful is that 72% of Australians say an award is more trustworthy if the brand doesn’t have to pay to use the award badge - which is exactly why Finder Award badges are always free to use. Plus, 45% of consumers are more likely to trust a product that’s endorsed by a Finder Award, making these wins a powerful testament to the trust Australians place in us.

That means every vote for Appliances Online comes from someone who’s experienced our service firsthand.

Last year, we celebrated being the most awarded retailer in the 2024 Finder Awards with six category wins. This year, we’ve not only maintained that excellence but expanded it - proving that our commitment to legendary service, unbeatable value and customer satisfaction isn’t just a one-off achievement, it’s who we are.

From our free next-day delivery, free connection of selected appliances and free removal and recycling program, to our 24/7 customer support with real people, Australians continue to recognise what sets us apart in the appliance retail landscape.

These wins across AU Online Store, Electronics Retailer and Whitegoods Retailer categories demonstrate that whether customers see us as their go-to online destination, trusted electronics source or preferred whitegoods specialist, we’re consistently delivering the experience they want and deserve.

Our commitment to legendary service, unbeatable value and customer satisfaction isn’t just a one-off achievement, it’s who we are.

To every customer who took the time to rate their experience with us - thank you! These awards belong to our entire team, who work tirelessly to earn your trust every single day, and to you - our customers - who continue to choose us and share your experiences.

As we’ve always said, customer service is the heart of our business. These 2025 wins prove that heart is still beating strong, and we’re more committed than ever to keeping it that way.

Here’s to another year of legendary service, trusted relationships and helping keep Australian homes running smoothly!