Love the various modes and ease of use of the toothbrush. Charger supplied is for American Power sockets and not UK bathroom plugs so is pretty useless as you have to use the travel case to charge... Which doesn't plug into our bathroom sockets so bit of a pain

While an expensive item I managed to get this for $286 which includes Philips $50 cashback offer promotion. This model can connect your toothbrush to your smartphone and while I have used this a few times it is an OK feature. It does keep track of your brushing habits to offer advice and tries to give you a 'visual representation' of your brushing and areas where you might need to improve. What I am impressed is really with the included items (Travel case that has built in usb cable, 4x brush heads with various uses and a glass cup that doubles up as a charger. Having used the item now for over a month the unit does a great job of physically (slight pause when brushing) and visually telling you (lights up at bottom of the device) when you are using too much pressure when brushing. This of course leads to the brush heads being less effective overtime as they are not effective when bent or frayed. While most brushing modes are for 2 minutes (before it automatically switches off). I generally do about 2 minutes for each section (top and bottom) for a good clean. For a light clean 1 minute for each half seems OK. There are a number of modes that you can use depending on the brush heads connected and/or if you prefer a stronger or softer vibration. You can manually change this when you brush irrespective of the brush head connected. When you are using the official brush heads it will automatically select the correct 'mode' for you each time you turn on or connect a new brush head. It has been about a month now and I can certainly say that my mouth feels alot cleaner and I have noticed having much more healthy gums and a shade of whiter teeth. This type of toothbrush does real well in getting into hard to brush places (when compared to my manual brush) and has dislodged food in my teeth that would otherwise need flossing. As for charging the battery I only ever need to do this every 2-3 weeks. It is advisable that you do not leave this device 'always charged' as it will degrade the battery performance over time. So only charge it when you might be travelling or when it is real low. The app will keep track of when you will need to replace the brush head (based on your usage). It keeps separate track of the different heads you use and is a good reminder for when you will need to replace. As this is my first purchase of an electronic toothbrush I don't have any comparison views to share (eg. vs Oral B or vs cheaper Philips models). But you won't be disappointed in the performance of the device nor did I have any issues with the build quality. I have a fairly modern smartphone (Samsung Galaxy S8, 2017 released) and it had no issues connecting or did I have problems with the Philips app that it required me to download. The app's ability to determining your brushing based on the sensors within the toothbrush device is QUESTIONABLE and not that reliable. You really don't require the app to be connected nor do you need to use it. There is enough vibrating feedback to alert you when you need to move on to the next brush area and when you are using too much force. Brush head replacements can be found in a variety of stores/online and if you buy them in bulk packs the cost per year is acceptable. For those considering purchasing this device, consider whether you really want the smartphone connection as you could go for the previous model down which is slightly cheaper (does the same function). Overall really happy with my purchase and don't forget to check the Philips website for cashback offers when considering purchasing as this will help bring the device down to a reasonable purchase price.

I bought the 9500 so I was expecting great things. First, it was very difficult to claim cash back but finally made it. Then the brush....app is terrible. Tells me I haven’t brushed an area when I have, won’ t let me access the menu or turn off from app. I looked at my teeth after brushing last night before using my Waterpik and there was still debris between my teeth in spite of 3.20 minutes brushing.....where is the flushing action that is advertised? Turned off the app in frustration but then the brush just goes on and on. Thinking of sending it back...better clean with my basic electric brush and water flossing.