We love this technology so we bought this product about 2 and a half years ago. During this period, only problem we identified was the vibration power decreased after about 8 to 10 months. It has been replaced twice freely since we bought it and we are very happy with Philips commitment on Warranty. Thank you!

First of all I must say that the Philips customer service is the best I have ever used. My toothbrush broke and they replaced it, also the charger broke and they replaced it. Now that it is working I love it. You are saving your teeth by using this brush.

[This review was collected as part of a promotion.] I never used electric toothbrush before. I have sensitive gums, currently using soft toothbrush but it bleeds almost everytime when i brush my teeth. When i received this toothbrush, i charged it for 24 hours as advised in the user manuals. This product has 3 modes: Clean, White and Deep Clean, with 3 intensity levels. The first time i used it, i chose Clean mode with level 1 intensity. I was bit disappointed as the toothpaste fell off the brush. (Note: The next time i used it, i put the brush near my teeth before i switch on the power, this resolved the issue). For me, the vibration is quite powerful even with level 1 intensity. My gums bleed as usual and my mouth feel bit numb after first-time usage. To my surprise, after second and subsequent usage until now, no more bleeding! I really love the Deep Clean and White modes. I started with Deep Clean mode first, it really cleans my teeth. You know when we go to dentist, they will clean our teeth before starting any treatment; that is the same feeling i have when using this Deep Clean mode. The brush head is smaller compares to conventional toothbrush, so it can reach all the areas in my mouth. This toothbrush will automatically stop after 3 minutes in this mode. After Deep Clean mode, i change to White mode. I love drinking tea and coffee, this caused my teeth has stains. With White mode, it takes 2 minutes to remove the stains on the surface and 30 seconds to polish and brighten my teeth. I just need less than 6 minutes for each brushing time to get a very satisfying results. After one week, i can see my teeth is slightly whiter and brighter! Amazing! This product also comes with a travelling case, 2 brush heads: AdaptiveClean and InterCare, and a charger. The size and weight of this product is just nice, make it easier to bring anywhere. After one week usage, i don't need to recharge the battery yet, battery level indicator still have 2 left. However, i am still not clear on the usage of those 2 different brush heads; whether which heads for which modes or what, i couldn't find in user manuals/booklet that come with the products. Perhaps Philips can improve on this one. The price is also another factor that need to be considered before buying this product, but if you have the money, why not. Overall, i really love this Philips Sonicare FlexCare Platinum and will recommend to everyone especially for those who are very busy to see dentist (or afraid!)