The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Finding your website was an absolute godsend
I just wanted to say a huge thank you! I recently took delivery of a washing machine and a freezer. The initial thought of having to go from store to store to find what I needed was starting to stress me enormously. I was also at a loss about how I was going to get rid of the old machines. Finding your website was an absolute godsend for me. The helpfulness and friendliness of your staff on the phones and during the delivery, coupled with your prompt service made this such a worthwhile experience. No running around and my old machines neatly taken away. There is absolutely no doubt in my mind that I will use you again in the future and I will definitely be recommending you to friends and family! Juliette, Ferntree Gully, VIC
As I'm in a wheelchair I was very grateful.
Easy as; phoned before delivery, 2 Aussie lads delivered my new freezer, took away my old one & fitted the new one in its place. As I'm in a wheelchair I was very grateful. Thanks guys. Harry,
The service by your staff could not be faulted
I purchased a Samsung Washing machine from your company on order 373342 and it was delivered this afternoon as promised. I felt that I had to sit and write to you and congratulate your firm on the handling of our purchase. From the initial call to your office to place the order, to the installation of the machine, the service by your staff could not be faulted. I found all staff members to be helpful and extremely pleasant. I was particularly impressed with the young gentlemen who delivered and installed the machine. They were a delight. I will not hesitate to recommend your company to anybody wishing to purchase an appliance. It was a pleasure doing business with your company. Many thanks Isobel, Hillarys, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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