The Appliances Online Net Promoter Score (NPS) is based on feedback from 62,855 people, collected between May 2018 to May 2019. Learn more about the Net Promoter Score (NPS).
Excellent deal
I would like to thank you for a very easy stress free, purchase, delivery and set up of my washing machine on the 17th January 2011. In comparison, by buying online, delivery and removal of old machine was far cheaper then buying from one of the regular outlets. I did my homework and got an excellent deal, good luck and thank you. Suzanne, Woronora Heights, NSW
I will happily recommend you to my friends
Hi, Just wanted to say how impressed I have been with your service. When I rang 2 days ago, the gentleman I spoke to was very helpful and today, I received my new vacuum cleaner. The delivery man was very helpful and rang ahead of time as promised. Your prices and friendly service really exceeded my expectations. I will happily recommend you to my friends. Happy Christmas, cheers, Kathy Kath,
Amazed...
Amazed...
Here is my comparison:
RETAIL STORE:
My visit to a well known retail shop. Rude staff (apparently I interrupted their chat), didn't know the product (seriously reading the brochure to me) and then out of stock and had "no idea" when they would
get it.
APPLIANCES ONLINE:
Easy to use website,
Great phone advice regarding which model to choose,
Ordered online and managed to pick the wrong delivery date,
Emailed and fixed immediately,
Delivery people called as promised and set a time... then arrived on time (never happens in Canberra),
Really polite, sorted everything amazingly fast.
Ok, so I must admit I was waiting (actually expecting) something to go wrong. How do you get this level of service and substantially cheaper..?
Must admit I am almost hoping for something to breakdown so I can see the repair service... Do you helicopter people in..? ;-)
PS If you can give the delivery guys a pat on the back, they really did a great job getting appliances in and out of a tiny laundry. Matthew, Chifley, ACT
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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