The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Customer service like this is rare today
Hi, I just wanted to say I was really impressed with your delivery
driver. He made contact and kept me informed throughout the day and
arrived right when he said he would, set up the machine and carted away
the packing. Customer service like this is rare today. Make sure you look
after him well. Please pass on my thanks. Paul, Emerald, VIC
What a fantastic way to shop
Hello. I just bought a mini washing machine from Appliances online and
just want to say what a fantastic way to shop the price was great the
delivery guys were fantastic. Appliances Online Customer, Australia
Website is great. But also the hotline service is great.
Website is great. But also the hotline service is great. The people are very helpful. Had an issue recently with our benchtop dishwasher having a crack in the door. Called up thinking we would be facing a battle. We were treated so well, and not blamed for it as most places would do. A new door panel is being sent out in the following week. So pleased that we purchased through appliances online! Appliances Online customer,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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