The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Most professional company I have ever dealt with
To the team of Appliances Online. From phone order right to delivery, of Appliances Online, thank you very much. You are the most professional company I have ever dealt with, from keeping me informed of the delivery date and its approximate time of delivery. From placing an order at 3.00pm, I received my washing machine by 12.00noon the next day, less than 24 hours turn cycle. Congratulations for an excellent, fast and efficient service. Please keep it up and maintain your standard. I have already recommended one friend to buy their appliances from Appliances Online and I will continue to recommend for you. You would think I have an interest in your company. Tony, North Rocks, NSW
Who provides us quality service with his knowledge and kindness
We would like to say thank you for your professional service for delivery our refrigeration and microwave on time with good price. Especially, we like to say peter is really a good salesman, who provides us quality service with his knowledge and kindness. We trust him so much and hope to do business with him in the near future when we buy the new house. Surely, we will introduce our friends to try their orders with your company as well. We wish you have good business. Chen,
Make me feel like a valued customer
I want to say a BIG thank you to Colin for going to so much to make me feel like a valued customer, my Samsung combo didn't dry the clothes and he didnt hesitate to have a replacement sent out immediately. I now have beautiful clean, dry clothes and feel I have satisfaction with the product I almost wrote a bad report online about in one of those product feedback forums, if anything Collin gave me faith in Samsung again, simply by using old fashion customer service.. Initially people around me told me to be wary of purchasing anything of that value over the internet, but after I had Collin look after me with that personal touch, I will gladly recommend Appliances Online to anyone thinking of purchasing an appliance. I cant speak high enough of how happy I am now.
Thank you Collin, you are a gem! From the lady whos getting her washing done at long last!And her baby now has clean clothes! YAY! Karen,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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