The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Exemplary----price, customer service, communication
On December 26 I ordered, on line, a Fisher and Paykel dryer at a low price. On December 28 I received a call advising that delivery was scheduled between 10am and noon on December 30. On December 30 I received a call confirming delivery. At 10am on the same day, our existing dryer miraculously came back to life! I called your company and, somewhat hesitantly, asked if our order, which was already heading our way, could be cancelled. “No problem” was the reply. I then asked if there would be a fee. “No”. I then started to write a diary not to check in a couple of weeks that our payment had been credited back to us. Whilst doing so, I received an email from PayPal advising that the credit had been made!
Every aspect of your company’s service was exemplary----price, customer service, communication. We are very impressed. If only service half as good as yours was the norm as far as Australian companies in general are concerned, doing business would be a breeze!
Thank you all so much. Lee, Hope Island, QLD
Great price and courteous service
I recently purchased a Fisher Paykel clothes dryer from your company. I am still astounded at the high quality of service from all your staff. From Campell, who gave me a great price and courteous service, the emails from dispatch and to keep me up to date on my products and the customer service reps who were really great in tracking down what was causing the delay with my delivery. Which I must mention was a 3rd party company who could stand to take a few lessons from AO team! Amazing site and an amazing company with fabulous employees. I shan't hesitate to toot your horn and recommend you to all my friends. Teresa, Lavington, NSW
So impressed with your price and your service
Just ordered a new dryer from you guys, was so impressed with your price and your service. The delivery guy called as promised in the morning, and was there exactly when he said he would be. Thank you. Will be ordering from you again, so nice to be able to get what I want online without spending hours dragging the kids from store to store. Emma, Eltham, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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