The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Professional service provided from start to finish
I received my refrigerator today and am just confirming how pleased I have been, not only with the great pricing of the product, but also the friendly and professional service provided from start to finish buy the
staff at Appliances online. I'm also pleased I don't have to dispose of the old fridge and also the copious packing for the new one. I have already passed on my very positive experience to others and can only say keep up the good work and a happy New Year to everyone Chris, Smiths Beach, Victoria
Great customer service
I just wanted to say a big thank for my new fridge which was delivered today. This is the first time that I have used an online company to purchase a major appliance and I have to say it was a very positive experience.I also wanted to mention how much I appreciated the great customer service I received from Brian. I contacted your company yesterday needing a fridge urgently and the fridge I wanted was not in stock. Brian took the time to see what my requirements were and was able to recommend an alternate fridge which could be delivered next day. That is what customer service is all about so thank you. I will definitely recommend Appliances Online to family and friends. Elly, Riverwood, NSW
Everything was awesome
I just received my fridge, 30 min ago and now that's all done and the worry is behind me I'd like to let you know that...
This is the first time I used Appliances Online and I'll be using you again. Everything was awesome: website is user friendly, staff over the phone was very helpful as well as the two delivery guys. Thanks heaps. Ana, Spring Hill, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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