The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Keep up the good work and great service
I usually don't write reviews but I am so impressed with the service of Appliances Online I had to write and say how impressed I am. Our dryer blew up on Monday night and a friend suggested ordering online from Appliances Online as I already new the model I wanted. Contacted the customer service number at 8.00pm to confirm something before I ordered and they answered the phone, WOW. I ordered Monday night and received a phone call at 6.45am on the Wednesday stating the dryer would be delivered between 7.30 and 8.30. I was sceptical as I have never had any good experiences with delivery drivers. To my surprise the delivery driver turned up at 7.45am. Delivered the new dryer and took the old one away. Fantastic service. Thanks Appliances Online. Keep up the good work and great service. Liz, Canberra, ACT
Cheaper than the chain stores
Hi, I just wanted to say how thrilled we are with the service from Appliances Online.The washing machine we bought was $300 cheaper than the chain stores, it arrived on time in tact and is now installed. Why can't all shopping be this rewarding. VIVA Appliances OnLine
Craig, Crows Nest, QLD
I have been telling friends
Hi Glory, Thank you to you and everyone else there who has helped answer so many questions that I have sent in. I will be buying heater and air purifier this evening and very happy with my choice and all your assistance. I have been telling friends about how great your site is, how helpful, useful, easy to use, as well as customer support -- plus I like how you describe the delivery process as it is really what customers want to hear i.e. you don't have to wait all day for a delivery, but you are contacted in advance, so you can make plans for the day. Thanks again. Michael, Australia
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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