The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
More than satisfied with the entire process
Fantastic site, very user friendly. Made buying a new
appliance easy. A very quick, efficient easy way of
purchasing goods. More than satisfied with the entire
process, from purchaching to receiving the goods Danni, Australia
The fantastic customer service and speedy delivery
Thanks for supplying great service & products! We recently purchased an oven, gas cooktop, dishwasher, rangehood, sink & taps and could not be happier with the fantastic customer service and speedy delivery (delivery guys were great too!). Appliances Online customer , Australia
Very impressed with the delivery and installation staff
I was very impressed with the service and delivery from appliances on
line when I ordered a small item first. Due to this, I again ordered
from Appliances on-line and bought the washing machine. Unfortunately
the machine was found to be faulty upon installation on the Friday. The
unit was removed and replaced with a good working one on the Monday.
It was disappointing but I must add that the gentleman delivering and
handling the installation on the Friday was superb in his customer
service and arranging a new delivery. The delivery on Monday took place
timeously and the unit was installed successfully. Again another
delivery and installation person and I was again impressed with his
customer service, installation and detailed instruction on the use of
the machine. Very impressed with the delivery and installation staff
employed by Appliances on-line. Thank you for making a challenging
situation less so. Tersia, Burwood, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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