The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Excellence in customer service
Appliances Online did what they said they would do! (This can be a challenge for some companies, in my experience.) They would ring prior, which they did. They gave me a 'window of time' for delivery, which occurred. They would provide excellence in customer service, which was provided. I have been very impressed. Glenda, Montmorency, VIC
Thank you for the excellent service
My new washing machine was delivered today as scheduled. I just want to say I was impressed with your delivery men. I was telephoned prior to 10am and advised of the delivery window. They then arrived during that delivery window, removed my old machine and installed the new one. The laundry is in the upstairs bathroom of my small two storey terrace house and access is up a steep staircase with bend at the bottom. Not easy access, and not helped by such a hot day. Notwithstanding this, your deliverymen completed the removal and installation efficiently and in good humour. Thank you for the excellent service.
Cathy, Forest Lodge, NSW
You are an asset to your company
I wanted to personally write and thank you for your great service at a time when I was very frustrated. I bought a washing machine from you in December 2006, a Samsung JV1455. In May it stopped working and since then I have had 4+ service calls over 4 months with the machine going to and from the workshop for repairs numerous times. Even after speaking to Samsung I could not resolve this. Thank you for understanding and delivering me a new machine shortly after our discussions. You are an asset to your company, so keep up the great work as this sets you apart. I will definitely recommend you and make my next appliance purchase from Appliances Online. Ian,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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