The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
You delivered everything you promised
Hi. I just wanted to say what a pleasure it has been dealing with Appliances Online. I had never used you before but I definitely will again. The whole process of ordering a new washing machine has been easy and so quick. I almost didnt believe that you could offer next day service but here I sit with my new washing machine humming away in the background. You delivered everything you promised and the delivery driver was pleasant, efficient and right on time. Thank you. I will definitely use your company again and recommend you to all my friends ) Laura , BALDIVIS, WA
The Appliances Online team were great and we know where we'll be buying
To the Appliances Online Team Thanks for a happy shopping experience. We ordered a Microwave Oven from another supplier in Melbourne three weeks ago. After numerous phone calls we were finally advised that delivery would not be for another three weeks. We cancelled the deal. Yesterday we found Appliances Online on the internet and ordered the appliance for the same price. It was delivered today as promised. The Appliances Online team were great and we know where we'll be buying when we next need a new appliance. What an outstanding, hassle free service. Keep up the good work. Errol and Sue,
I am more than impressed
This morning, my new washing machine was to be delivered to our address in Caringbah between 9.30-11.30am. I have 2 young boys and was dreading the delivery because I thought there would be water and mess everywhere and so on... I went out this morning early and got back at about 9.40 to the guys already here (sorry about that!) They didn't mind that I was late and that the old machine wasn't disconnected (another apology...) It took them 10 minutes to take the old one out, set the new one up and be friendly to not only me but my boys. For the lack of hassle in not only purchasing the new machine but also the delivery, I am more than impressed! I will be recommending your business to as many people as I can.
Having worked in customer service from the basic level up to management for most of my working life, I know customers aren't always the easiest and they rarely say thankyou or mention good service so I'd like to take this opportunity to do just that. Please thank the delivery guy Samantha, Carringbah, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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