The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I appreciate the quick and courteous response
Dear AO, I recently had trouble with a fridge I purchased with you about 2 yrs back. I called up your helpline, which promptly connected me to LG helpline, which in turn promptly arranged a home-based inspection thru a Melbourne based business (WAM electricals), who satisfactorily rectified the problem within reasonable time-frame. I appreciate the quick and courteous response , BIG THANX. Also, I wasn't billed as the fridge was still under warranty. GR8 WORK :) Amit,
I'm a fan for life now, they deserve many accolades!
I think Appliances Online are a wonderful organization. How convenient not to have to walk through a dozen shopfronts to get the service and deal I want! They were the best on price (I've bought a disposal unit and a microwave from them on 2 seperate occassions) and thoroughly professional no matter who you speak with when you call them. Delivery happened exactly as promised - no surprises. I would look for ways to ensure my next household purchase is made through them. I'm a fan for life now, they deserve many accolades! It is so refreshing to deal with a company who has it all together - these days there is such mediocrity out there in retail-land, I've experienced it so often. Appliances Online are without doubt above and beyond the flat service offered by so many others. Brian, West Pennant Hills, NSW
Very impressed with the professional & prompt service
I have been very impressed with the professional & prompt service from Appliances Online. The website is easy to navigate, informative, product variety & availability is very good and the prices are unbeatable! I have now bought a w/machine & a few weeks later a vaccuum cleaner. When I called the customer service line about each product & new year delivery times, they were very helpful and professional.The admin emails & delivery confirmation calls were prompt professional and clear. The delivery men were fantastic - took great care, communicated with each other all the way up the staircase and were very thorough in their intructions while being fast & efficient. ...and took away both old products for free! So far both products are going very well, so I cant comment on aftersales service, and hope i never need to! I can totally recommend Appliances Online and have been telling all my friends to consider using them. Cindy, Maroubra, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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