The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Full marks to everyone including the drivers
Not often I make the effort to send some praise out, but full marks to Colin in customer service. Our new LG front loader arrived was installed and promptly decided to overfill and drop its load and flood our laundry and adjoing room. Phoned through our issue (incidently we are still waiting for LG to get back to us)and Colin fixed the problem and arranged a replacement to unit to be delivered - full marks to everyone including the drivers - prompt efficient and very courteous - keep up the good service - I will certainly sing your praises and you have my future business!!!! Appliances Online Customer,
Thanks for your brilliant service
Thank you so much for your quick reply and
doing this, I arranged for a new washing machine for myself and it was
delivered installed and the old one taken away. It is done with the
minimum of fuss and in 3 days. I passed this onto one of my landlords
and he has used you for the two ovens and the dishwasher. So thanks for
your brilliant service I shall ask my other landlords to buy through
you as well. Thanks again. Susan, Armadale, VIC
I am a very happy customer
I would like to advise how impressed I was with the excellent service from your company on Order No ******. You contacted us on day of delivery and driver arrived on time. He was so helpful and pleasant. I am a very happy customer and will certainly recommend and be a return customer on my future appliance requirements. Congratulations to a your great team at Appliance Online. Jean ,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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