The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Everyone I dealt with was friendly, helpful, and efficient.
I ordered and received a Fisher & Paykel washing machine. Just wanted to say thanks for great service. Everyone I dealt with was friendly, helpful, and efficient. Janine,
Great customer service
Thanks for a great customer service experience from start to finish. Great prompt responses from your customer service team replying to my emails. Great turnaround from the order process to the delivery. Delivery drivers rang to notify of delivery were there. Other retailers have a lot to learn. Once again fantastic service, will already have recommended Appliances Online to others Brendan, Mulgrave, Victoria
I will never buy in a shop again
What a wonderful service. I will never buy in a shop again. Next time I need an appliance this is where I will go. Well done! Thanks a lot. Karen, Australia
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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