The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
You really stand out
I would just like to say what excellent service you & your company has. I
have been organising this from London for my rental property in Fairlight
and you have made it so easy. So responsive & helpful (even when its middle
of the night in Australia) and I especially like your connection with Handy
Crew, so that I didn't have to organise a quote & installation separately.
I sent the same query to your competitors, but their service was no where
near as good - you really stand out from your competitors.
Tania, London, UK
Arranged for the old one to be taken away AND for next day delivery
Well done. After going to a store and being told maybe I could have a freezer delivered and maybe they could take it away, a quick call to Appliances Online demonstrated why I'll be back! A very helpful assistant got me the freezer I wanted, arranged for the old one to be taken away AND for next day delivery...no maybes! Natalie,
I was really impressed with the service
I
was really impressed with the service and the fact that they take away the old
one and install the new one is a great service. At the same time an owner of
one of our rental properties ordered a dishwasher here in Brisbane and it was
days later that it was installed even though it was in the same city.. Mine
was installed first and the one that was from Brisbane went in several days later. Very
good service. Thankyou. Lyn, Annerley, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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