The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Such a great experience
Such a great experience. Easy to find product, order and pay online, and then nominate a desired delivery date. Kept up-to-date with expected delivery arrival time. Fast and simple - deliver new appliance and take old one away. No fuss - would, and do, recommend Appliances Online to anyone who will listen. Regards Michael, Nelson Bay, NSW
Thank you for your wonderful customer service
To Whom it May Concern,
I am writing this short email to thank you for your wonderful customer service that I experienced after purchasing your product online. Not only were you the cheapest with the product I selected, your delivery time was punctual and your delivery men were outstanding in firstly ringing and then delivering the product on time and in a very courteous and polite manner.
People are very quick to criticise poor customer service but slow to acknowledge good service, maybe if the big stores adopted your standard they wouldn't have to worry about online businesses, please pass on our thanks to all concerned and we look forward to shopping with you again in the near future. Mark, Holland Park West, QLD
Shopped with you on the recommendation from one of our friends
Would just like to thank you for the freezer we just received. We shopped with you on the recommendation from one of our friends and appliances online definitely didnt let us down! Thank you so much for providing the service that so many companies cannot provide! We will be recommending you to all our friends and colleagues and thanks again. Trudy,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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