The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Great price, free delivery
I like to advise you of the service I have received. I ordered a washing machine yesterday and this morning it was delivered by John, installed and my old machine taken away. I work in customer service
and am aware of excellent service, but this goes beyond excellent service. Thank you for a great price, free delivery, setting up of machine , testing machine and disposal of old machine. Thank you Five
star rating. Sue, Kuraby, QLD
They were wonderful
I was very impressed with the order system and supply of stock by Appliances Online. My hesitation about an online service was eliminated when i used the support line for some queries and they were wonderful. My stock arrived safely with a phone pre arrival so that i was not waiting all day. Have since recommended to many people and would use again. Kathryn, Seddon, VIC
This must be what good customer service looks like
Hi,
I would just like to write to say thank you for your promised fast delivery. When I read on the online receipt that I would get a phone call in the morning and then delivered within 2 hours from that time I laughed to myself thinking yea right I will believe it when I see it.
Well to my surprise your delivery man rang me up at 710 this morning and delivered it by 830. I couldnt believe it this must be what good customer service looks like? been a while since I have seen it. The bloke also had a great attitude and a good phone manner when he called me especially for a delivery driver. If I had the $$ on me I would have tipped him for the great Customer Service, being punctual and having a good attitude you just dont find this anymore.
Thanks
Zach, Bellbird Park, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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