The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Fantastic service
Can't stop talking about the fantastic service we received from Appliances online when we bought our new fridge. The transaction took less than 5 minutes over the phone around breakfast time on Monday. It was delivered from Sydney to us in Canberra the following day at 10:12 am. That is the sort of service that we dream of receiving. It was no different when we bought a gas heater earlier in the year Ian, Charnwood, ACT
Second time Ive used Appliances online
Thanks for the speedy delivery of my FP washing machine last Friday. This is the second time Ive used Appliances online in the last six months. Your website service is excellent. Bronwyn, Springwood, QLD
Certainly put you top of our list for any future items
Dear Appliancesonline
Just a quick note to say how happy we were with the delivery of our fridge. Most impressive was the following:
1. You said you would deliver the next day and you did
2. You said the driver would ring an hour before delivery and he did
3. The delivery people unpacked the fridge and took away all the packaging waste
4. The delivery people installed and levelled the fridge
5. A very good price and free delivery.
Thanks very much - we will certainly put you top of our list for any future items and recommend you to our friends. David,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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