The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
But our new fridge was delivered two days after it was ordered
I would just like to thank you for the great service. I thought there may be a problem with delivery between Christmas and the new year. But our new fridge was delivered two days after it was ordered (I asked for the extra day to make room. I could have got it next day). We are very happy with the purchase and will definitely be coming back for any future appliance purchases we intend to make. John,
Gave them their toughest job of the day but they handled it extremely well
I just wanted to let you know the fridge was delivered yesterday and everything is great.
The delivery guys were excellent. They turned up when they said they would, and even removed and then replaced a door that impeded the removal of the old fridge. I think I gave them their toughest job of the day but they handled it extremely well! Nerida,
The prices and services offered, excellent
On Monday evening I ordered a new front loading washing machine from your
website. The process for ordering was quick & efficient, the prices and
services offered, excellent. We had been told earlier by a service technician
that our current machine was not worth fixing; and had been recommended to your
website by friends. The day after placing the order I decided to have a look
at the machine for myself and after removing some of the plumbing found that a
hanky had clogged the drain pipe, hanky removed, the machine ran fine. At this point expecting the worst I rang your company to ask for a order
cancellation, and to my surprise and pleasure, it was done quickly and my credit
card payment was refunded promptly.In the future when we do have to
replace this machine, we will be doing so via appliances online. Thank
you. Richard, Brunswick East, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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