The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Delightful and funny
I just wanted to say thank you for a really good experience buying my new washing machine.
I had trouble ordering on line but once i spoke to someone it all happened so smoothly and quickly.
The guys who delivered the machine were delightful and funny.
I thought it was worth a note as in general customer service in Australia is so bad.
Thank you for all your help. Alison, Northcote, VIC
Was taken away without complaint by the driver
Hi guys,
Just wanted to send a quick email to say how impressed I was with the service received today by your company and especially your driver. Unfortunately I didn't catch his name, but not only was our new fridge delivered to our house first thing this morning, but the old fridge, which was not completely defrosted yet and dripping and dirty, was taken away without complaint by the driver. He unpacked the new fridge, placed in its designated spot in the kitchen and even made sure it was plugged in and turned on for me.
The new fridge is fantastic and the whole process from ordering it, to it being delivered a day later free of charge was seamless. Having our old disgusting fridge taken away was also a huge bonus. As I said unfortunately I didnt catch the name of the driver, but if you could pass on my thanks for his hard work that would be fantastic.
My tax invoice number was ******* and our Quotation Number was AA******HW.
Delivery address ******
We will be sure to use your company again should any of other appliances need replacing.
Thanks again. Lorraine,
Great service and product
Air con arrived today which is fantastic! I will highly recommend you. Great service and product. Richard, Manilla, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
Do you have this in white? Costa · 2020-05-12
Good Afternoon,
Thank you for this question No white finish available in the past customer have asked about colours such as this and they have bought the model they were after and taken the product to a spray painter to either colour match to their kitchen our a particular colour.
I hope this information will assist you when shopping here with us at Appliances online. Colin Jones, Appliances Online
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