The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Very reasonable price
I recently purchased a washing machine from Appliances On-line & I
have to say how impressed I am with this company. There was no delivery
charge to the Central Coast, & the washing machine was a very
reasonable price. It was delivered within 2 days & the guys who
delivered it were friendly & courteous as well as very professional.
They installed the machine & asked if I wanted the old one taken
away. Overall, I am extremely happy with all things connected to this
purchase, & I will definitely be purchasing from Appliances On-line
again. 10 out of 10 guys. Yvonne, Mannering Park, NSW
This is customer service about the relationship
I call Appliances Online Australia, from where I bought the ill-fated Myrtle (name for Microwave). It't not their problem, but they see the chance to convert a customer into a fan. Or maybe they're skilled enough to recognize the signs of impending caffeine-delay hysteria. Either way, they're wise enough to tell me they'll find a solution. Robert calls back promptly to say it's not their policy, but they'll replace Myrtle tomorrow. I nearly ask him to run away with me. This is customer service about the relationship rather than the policy. It's the attitude I have in my own business and I'm surprised companies can survive today without it. The cost of sending me a replacement will be tiny compared to the value of my future purchases and the marketing value of my telling friends on Facebook. Michelle, NSW, Australia
Quality items and quality service in the one package
Our family bought a microwave from Reshma - she personally came to our house and installed the beautiful new microwave which is now ours. We are very grateful to receive such quality items and quality service in the one package. We highly recommend you to any future potential buyers. Manal,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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