The product is generally well-received, with customers praising its quality, versatility, and ease of use. Many find it a valuable accessory that enhances the functionality of the grill, allowing them to cook a wider variety of foods. The product is described as sturdy, durable, and easy to clean. While some experienced minor issues like food sticking or a slightly rough surface, these appear to be isolated cases. Overall, the consensus is that the product is a useful addition that improves the grilling experience.