damaged in shipping .. tried to warranty and customer service could not or would not send me parts to fix my 22 wsm after they said they will replace the parts .. never got to use it .. hauled it off for scrap metal

I am 86 years old and I have owned a number of Weber grills through those years. Weber has not only built wonderful grills, they have stood behind what they build. They are good people to do business with. However, I just purchased a Weber Smoky Mountain 14" grill as the last one my wife and I I would need. When it arrived the package was not damaged. but was miss manufactured. Sickness for days prevented me from assembling it, I learned It did not fit together. No matter what I did, it would not fit tougher. I even had another couple wiho i exsperienced at things like this come over and all of us could not assemble it. We even tried gasket tapes to seal the air and smoke passages. No avail. A flashlight inside showed large spaces between the pieces where light would come out after the gaskets were applied. When I called the copany. they failed to offer any return of money or replacement of the grill. They offered only to send me replacement parts as an alternative I needed the whole grill replaced. It did not fit. When I called Weber they reused to replace it. Since I was taken with the small size that was ideal and my preference for Weber, I bought a second one hoping that between the two I would have enough parts. That cost me an extra. The new one is perfect.

If you want to learn the art of smoking over coals, then look no farther than the WSM. It's not quite as set it and forget it as my Searwood, but once you have it dialed in this thing is a BEAST when it comes to smoking. All my cooks have had awesome flavor and it is extremely easy to manage the temperature with.