The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
We are now Very Happy Customers
SUCCESS! the Omega was delivered this morning and is installed in the kitchen to several positive comments from other members of the household – my wife & 30yr old daughter. This is just a quick note to say “thanks very much” to you for your excellent commitment to providing the best customer service for us following the Haier purchase. I have worked in customer service for the last 35 years and have to say the level of commitment to a positive resolution for ourselves and Appliances Online you have displayed is up there with the best! The end result is we are now Very Happy Customers, who will buy from you again , and recommend the company to family and friends when purchasing. Thanks again.
Roger & Sue, Endeavour Hills, VIC
First class service
I just wanted to say thanks for the first class service. The best I have received from any company in Australia. I ordered my new Westinghouse fridge on 29 Nov and it was delivered today as scheduled. Well done guys you deserve to succeed. Cheers..Alan. Allan, Pullenvale, QLD
BETTER machine, for less money
Using your site actually made me feel good. I mean it actually improved my mood, like a cool breeze can. After 2 hours of phone calls and unreturned messages to shops, I found your site and - 15 minutes later - had found and ordered a BETTER machine, for less money. With free delivery... I mean really, give the opposition a chance at least ;) You've got my vote. Jacki, Tingalpa, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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