The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Many thanks for a beautifully sweet transaction
Guys (especially "Andrew") Many thanks for a beautifully sweet transaction. Customer service from start to finish has been magnificent. The product, the price, the assistance, the delivery and installation have been wonderful. Thank you Andrew and your mighty installer team. I'm coming for more soon. I'm spreading the AOL gospel to my friends. Thank you so much. Mike & Roni, Victoria.
You really stand out
I would just like to say what excellent service you & your company has. I
have been organising this from London for my rental property in Fairlight
and you have made it so easy. So responsive & helpful (even when its middle
of the night in Australia) and I especially like your connection with Handy
Crew, so that I didn't have to organise a quote & installation separately.
I sent the same query to your competitors, but their service was no where
near as good - you really stand out from your competitors.
Tania, London, UK
Better service than I would get from a retail store
Thanks.
I must say that everything about my experience with Appliances on line has been great.
Monday 5pm order to be delivered the next day
Tuesday 8am delivery time confirmed 11-1
10:30 am change order before delivery, from 602mm Simpson to 565mm Fisher and Paykel – I should have measured before I ordered!
11am delivery truck shows up but no problem with leaving on the truck. They missed Dave’s call
Wednesday 9am New dryer delivered.
Much better service than I would get from a retail store, and at no time did anyone say “not my problem” Steve, Cremorne, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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