The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Amazed...
Amazed...
Here is my comparison:
RETAIL STORE:
My visit to a well known retail shop. Rude staff (apparently I interrupted their chat), didn't know the product (seriously reading the brochure to me) and then out of stock and had "no idea" when they would
get it.
APPLIANCES ONLINE:
Easy to use website,
Great phone advice regarding which model to choose,
Ordered online and managed to pick the wrong delivery date,
Emailed and fixed immediately,
Delivery people called as promised and set a time... then arrived on time (never happens in Canberra),
Really polite, sorted everything amazingly fast.
Ok, so I must admit I was waiting (actually expecting) something to go wrong. How do you get this level of service and substantially cheaper..?
Must admit I am almost hoping for something to breakdown so I can see the repair service... Do you helicopter people in..? ;-)
PS If you can give the delivery guys a pat on the back, they really did a great job getting appliances in and out of a tiny laundry. Matthew, Chifley, ACT
Concise buyers guide
Concise buyers guide quick to read and relevant. Limited recommendations of dishwashers. Appliances Online Customer, Australia
You were donating money...Brilliant job, generous
I do have to say the site is very easily navigated. Its all clear and easy to use. And your prices well..... they are the best I've seen in Australia! We're saving for one of your Dyson's now because they're actually within our reach. Yay!! Lastly I just want to say I joined your FB page when the QLD floods were happening and you were donating money for anyone who joined your page. Brilliant job, generous. This is a place I WANT to spend my money :) Carly, Shearwater, TAS
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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