The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Extremely happy
At every step of the process I found people helpful. From the guy on the 1300 number through to the Delivery man. I found him polite, efficient and quick. Helpful with answering questions. This is the first time I have purchased from the online store and extremely happy with the service Carla, Engadine, 2233
Arrived so fast on board the delivery truck
Thank you very much great service, the product is great and arrived so fast on board the delivery truck of a driver who actually had a clue very rare. Paul,
Such cooperative people it's a very pleasant change
Hi, I would like to compliment the manner and quality in the way I was
treated with your company from my one and only call. I needed a frig
in and I had a particular size space and I needed it the next day. I
called and I was put through to Colin. I explained my situation to him
and that was the end of it. He just kept at it until he found what I
wanted and what would fit into the space available. I was unsure and
he reassured me that he would send one the next day. He even said
don't pay if it doesnt fit send it back. At around 7.30am the next day
i got a call advising me that the frig would be arriving between 8 and
10am. Sure enough at that time the guys turned up measured the space
then brought in the frig. Perfect fit. Thanks. It is very rare today
to be treated by such cooperative people it's a very pleasant change.
Thanks again Frank Frank, Bellevue Hill, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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