The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Customer service i received over the phone was top notch
I recently purchased a fridge from you guys, and was
slightly hesitant having worked for one of the big
electronics retailers before, and have heard horror stories
about other online sites. I can happily say though that I
have absolutely no complaint in any area of the transaction.
Great price, FREE and prompt delivery, and the customer
service i received over the phone was top notch. They solved
all my concerns and actually stuck to every word that I was
told. Will be making all future white goods purchases
through you guys.
Cheers,
Shaun Shaun,
Make me feel like a valued customer
I want to say a BIG thank you to Colin for going to so much to make me feel like a valued customer, my Samsung combo didn't dry the clothes and he didnt hesitate to have a replacement sent out immediately. I now have beautiful clean, dry clothes and feel I have satisfaction with the product I almost wrote a bad report online about in one of those product feedback forums, if anything Collin gave me faith in Samsung again, simply by using old fashion customer service.. Initially people around me told me to be wary of purchasing anything of that value over the internet, but after I had Collin look after me with that personal touch, I will gladly recommend Appliances Online to anyone thinking of purchasing an appliance. I cant speak high enough of how happy I am now.
Thank you Collin, you are a gem! From the lady whos getting her washing done at long last!And her baby now has clean clothes! YAY! Karen,
You guys ROCK!
I have now purchased 2 items from Appliances Online. You guys ROCK! Quick Delivery, a no quibble replacement of a faulty product within 24 hours, competitive pricing and very good products, with courteous friendly and efficent customer service and delivery people. I was sufficiently impressed with the first product (a Simpson Washing Machine) and the service I received to buy another product from you. A very positive buying experience overall - I would not hesitate to recommend AO to others. Neil, Wanneroo, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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