The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Extraordinary service and excellent communication
Good morning,
I would like to thank you very much for another outstanding transaction.
When I first ordered our new oven and cooktop for delivery on 9 April, you
told us that you couldn't deliver until 22 April as the products were not
in stock. After we explained that we really needed them on 9 April for a
new kitchen installation, your team bent over backwards to source the
appliances and meet our delivery date. We cannot thank you enough for this
extraordinary service and excellent communication. Your delivery team rang
yesterday morning around 7 to advise delivery would be between 8 and 9 and
they arrived at 8.30 - perfect! You really do deserve all the positive
feedback you receive. Many thanks again!
Niki Glover
Central Coast, NSW, Australia Niki Glover, UMINA BEACH
Great price, free delivery
I like to advise you of the service I have received. I ordered a washing machine yesterday and this morning it was delivered by John, installed and my old machine taken away. I work in customer service
and am aware of excellent service, but this goes beyond excellent service. Thank you for a great price, free delivery, setting up of machine , testing machine and disposal of old machine. Thank you Five
star rating. Sue, Kuraby, QLD
Excellent !! Very Happy
Excellent !! Very Happy I recently purchased a washing machine and refrigerator just before Easter, delivering date was 22nd April. I emailed to see if i could get my purchase before Easter. I was very impressed with your service as the fridge was out of stock and had to be shipped to Melbourne from Sydney. They were both delivered on Thursday before Good Friday. Its not just your service your price is very compatible and reasonable. I was very happy with your customer service and company and will be shopping in the future for further purchases Jenny , Sunbury VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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