The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Friendly, knowledgable and efficient service
I would like to compliment your staff on their friendly, knowledgable and efficient service. Your prices are very competitive. I bought my dryer first and delivery went without a hitch and a couple of weeks later have purchased and received my new washing machine. Again, your delivery service was excellent!! Have been recommending your site to all my friends. Have just ordered a couple of TVs from your affiliate BigBrownBox. Will definately look to your company when I renovate my Kitchen A++++ Kirstenn, Rouse Hill, NSW
One very happy customer
Pleasantly surprised with the ease and speed of my purchase, both online and in real time. I placed my order online and within ONE day had my brand new freezer in my home! Although the delivery guys were quite late, they consistently rang and kept me up to date with their whereabouts, and upon arrival explained themselves thoroughly and nicely (had a few unfortunate mis-haps!). Customer service is definitely a high priority with these guys and it was totally refreshing! One very happy customer here, so glad I found these guys! TJ, Bellbird Park, QLD
Your delivery boys were very well prepared
WOW, I used your company last week for the first time....to order my new fridge...and i just wanted to let you know that your service was outstanding, from the ordering to the delivery.I have a very steep driveway and normally don't like to get things delivered, but your delivery boys were very well prepared.They unloaded of the truck and on to a ute to be able to transport the fridge up the drive.Anyway thanks heaps for the great service.I have recommended you to all my friends and family. Cathy,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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